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About This Episode

In this episode of the Forward Thinking People podcast, Namita Ramani sits down with Dr. Joy Antony, the founder and managing director of Dr. Joy Dental Clinics, to talk about his incredible journey from opening a single clinic in Dubai back in 2004 to running 13 clinics with over 350 employees and more than 80 dentists.

Dr. Joy opens up about how he got into dentistry (even though his heart was drawn to business), the challenges he faced along the way, and how he expanded his practice despite financial struggles and recessions. He also shares what it takes to build a successful brand, the importance of systems and protocols in scaling a business, and the tough decisions he made to stop practicing dentistry and focus on growing his company.

We also dive into Dr. Joy’s leadership style, how he manages a large team, and how he balances the demands of business with personal life. He talks candidly about taking risks, learning from mistakes, and the one decision that changed everything for him.

Whether you’re an entrepreneur, a business owner, or just someone curious about what it takes to build and grow a business, this episode is packed with real-world insights and lessons from someone who’s been through it all.

🕐Time Stamps

01:13 Early Influences and Career Choices

03:22 Challenges and Growth in Dubai

05:31 Expanding the Dental Clinic Network

08:37 Learning from Mistakes and Taking Risks

12:17 Investing in Learning and Growth

15:13 Implementing Systems and Protocols

20:00 Managing a Large Team

22:18 The Multifaceted Role of an Entrepreneur

23:05 The Importance of Trust in Dentistry

23:52 Managing Client Retention and Brand Loyalty

24:30 Delegation and Business Growth